Archive | July, 2014

Adaptistration Guy Out The Door

Today Is the Last Day Of The Met As You Know It

It is deadline day for the Metropolitan Opera (Met) and if the organization and its union employees fail to reach an accord by midnight, it is expected that the employer will initiate a lock out. Over the past few days, union employees have been removing personal equipment and any other personal belongings they don’t want to go without for an extended period of time the HR department is almost certainly buzzing with last minute questions and tasks related to the since the severing health benefits, payroll, and the host of other odds […]

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Dear God, Another Calamity!

Not really, that’s just a headline to suck you in (although my apologies to any group coincidentally experiencing a calamity today) and that’s exactly what happened last week when I published the exact same article on 7/23 and 7/24 albeit different headlines. The article on 7/23 featured a very descriptive headline with a constructive slant, One Simple Key To Getting The Most Out Of Your Artist Agent Retainer, while the article on 7/24 provided no description whatsoever and relied on more of a sensational approach, Are You Making This Critical Mistake? Care […]

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Tell Me What You Know! Live Chat Patron Support

I had an interesting conversation with a colleague yesterday asking what I knew about live chat services to field patron inquires as an addition to email, phone, or social media offerings. From a technical perspective, it has never been easier to implement a solution, like, via your website but it is still rare to come across a performing arts org that offers it alongside primary points of contact. Based on my discussions with arts administrators, the challenge isn’t technical so much as labor; having someone knowledgeable enough to field questions who […]

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Glib Gelb’s Garish Gaffe

Over the weekend, the Metropolitan Opera (Met) Orchestra musicians and their employer engaged in a round of he-said, she-said PR exchanges in the wake of the musicians 84 page document examining what they define as administrative failings. Granted, there’s plenty of material there worth exploring but today’s post is going to examine a crucial bit of news via the 7/25/2014 Associated Press (AP) that flew under the radar. Published in the 7/25/2014 edition of, the AP article includes quotes from Met General Manager, Peter Gelb, about the impending lockout and its […]

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Some Historical Perspective On Met Labor Relations

The 7/23/2014 edition of New York Times published an article by Michael Cooper that reported on the communication from the Metropolitan Opera (Met) to its employees informing them to anticipate that they will be locking out union employees whose contract expires on July 31, 2014. What’s interesting to note in Cooper’s article is reference to the relatively low number of labor dispute related work stoppages in the Met’s history: a lockout in 1980 and a strike in 1969. Let’s take a moment and put that into historical perspective. But before we do, […]

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