Archive | Box Office

Adaptistration People 110

We’re Still Our Own Worst Enemy When It Comes To The Online Buying Experience

While attending the 2016 Arts Midwest conference in Milwaukee last month, I noticed one of the sessions was a pro/con debate on the subject of subscriptions. Instinctively, I let out a big sigh then furrowed my brow for a good five minutes. Despite how much time the field spends debating subscriptions, it never ceases to frustrate me that the real conversation is on how much revenue is being left on the table thanks to potential and existing patrons being frustrated by inadequate online user experiences. Simply put, it’s too damn difficult to […]

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Ticket Bot

Attack Of The 50 Foot Ticket Bots

Ticket bots, programs used by unscrupulous ticket resellers to purchase large swaths of available tickets at lightning speed, are back in the news thanks to a sharp increase in predatory reseller tactics. Two articles in particular focusing on this problem are worth your time; the most recent is from the 6/7/2016 edition of the New York Times and the next is from the 1/28/2016 edition of npr.org. Both articles do a great job at explaining the problem, but here it is in a nutshell: Ticket resellers utilize bots to purchase large blocks […]

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Adaptistration People 124

Take My Ticket, Please!

About a decade ago, the notion of ticketless events was a hot topic but it was several years ahead of its time. Fortunately, the technology curve is beginning to catch up and we’re at a point in time where affordable solutions that are also user-friendly for both patron and organization have started trickling into the market. Joe Patti recently touched on this topic over at Butts In The Seats via a post from 3/16/2016 where he focuses more on the interpersonal connection, patron mindset, and lobby logistics angles rather than technological implementation. […]

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Devil Guy

Box Office Tip: Don’t Send Your Ticket Buyers To Hell

Lisa Hirsch touched on one of my favorite pet-peeves via a post from 10/12/15 at the Iron Tongue of Midnight wherein she laments a recent online ticket buying experience that she dubbed “ticket buying hell.” It covers the usual vexations but one intriguing suggestion she offers is making sure board members endure process in order to experience what the public goes through when purchasing tickets. As someone who works on both sides of this issue, I can get behind this idea and hope that it motivates board members to begin asserting higher […]

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Adaptistration People 017

Eventbrite Crosses Another Game Changer Threshold

One year ago, we examined the latest offering from online ticket provider Eventbrite (EB) in the form of their reserved seating feature and on 3/23/15, they expanded on this with a full-fledged individual seat selection functionality. Geared very much toward performing arts orgs and presenters, the expanded offering includes the same dynamic seat map creation tools as the existing reserved seating solution. Having used the tool on a number of occasions, this is one area where Eventbrite is leaps and bounds ahead of other ticketing providers. Likewise, having used the individual seat […]

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