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Adaptistration People 181

How Satisfied Are You With Your CRM Provider?

There was a terrific Dilbert cartoon from 12/27/15 that does a great job at illustrating some of the strongest complaints I hear from arts managers about their interaction with customer relationship management (CRM) solutions and the providers who manage them. I posted the comic on the ArtsHacker Facebook page and solicited feedback on potential interest in one or more articles designed to help organizations avoid getting caught up in the sorts of predatory practices included in the cartoon. Responses have been positive so I thought I’d take a moment here and generate […]

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Adaptistration People 094

Following Up On The Movement To Improve Workplace Satisfaction

Several weeks ago, we examined the value of improving workplace satisfaction within the orchestra field via grassroots efforts; specifically, increasing the quantity and frequency of reviews from arts administrators and staffers about their respective institutions at GlassDoor.com. Since then there has been a noticeable increase in reviews with 10 new entries at seven orchestras. Of those, four reviews were for groups that only had reviews from 2014 or older so the recent additions are even more valuable by bringing more groups into a recent timeframe. Fort Worth Symphony Orchestra (not included in […]

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Devil Guy

Box Office Tip: Don’t Send Your Ticket Buyers To Hell

Lisa Hirsch touched on one of my favorite pet-peeves via a post from 10/12/15 at the Iron Tongue of Midnight wherein she laments a recent online ticket buying experience that she dubbed “ticket buying hell.” It covers the usual vexations but one intriguing suggestion she offers is making sure board members endure process in order to experience what the public goes through when purchasing tickets. As someone who works on both sides of this issue, I can get behind this idea and hope that it motivates board members to begin asserting higher […]

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Adaptistration People 086

“Find Your Sanity Amidst Bad News”

At a time when orchestras are branching out into non-traditional mission related activity, it’s important to remember that regardless of how much some of those efforts mean, they shouldn’t degrade traditional efforts. To that end, it always helps staying grounded with something like the following letter to the editor by Mary C. Caliandro was published in the 9/15/2015 edition of the Chattanooga Times Free Press (h/t Holly Mulcahy). mFind your sanity amidst bad news I have been asking myself a question lately in the face of overwhelmingly bad news recently. I read […]

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NAMPC 2015

Ack! Early-Bird Registration (AND DISCOUNTS) For #NAMPC 2105 End This Friday

The early bird deadline for the 2015 NAMP Conference in Salt Lake City, Utah is right around the corner; this Friday, August 28th to be precise, so if you haven’t registered already then get in gear or you’ll miss out on those sweet early bird discounts. As mentioned back in May, I’ll be leading a session titled Click. Click. Done. Developing Your Google Analytics Skills along with Google Analytics rock stars Ceci Dadismanand Marc van Bree. It’s going to be a very hands-on type of session where you’ll be able to put lessons into motion in real time […]

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