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A Sad Day

I was saddened to hear the news that former Chattanooga Symphony & Opera (CSO) executive director, Molly Sasse French, passed away the morning of Tuesday, October 11, 2016. Working with Molly was always a pleasure. She had an enormously generous spirit and was a quintessential host who never tired of filling the role of enthusiastic host for her community. When visiting Chattanooga for the first time, she was the one meet me at the airport and was eager to give me a first-hand tour of the community she cherished. Whether it was […]

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Off To Milwaukee And The 2016 @ArtsMidwest Conference

I’m en route today to Milwaukee for the 2016 Arts Midwest conference (@ArtsMidwest) where I’ll be taking part in the Click. Click. Done. Developing Your Google Analytics Skills pre-conference session on Tuesday, 9/13/2016. Joining me on the panel are two colleagues I am always thrilled to work with: Ceci Dadisman and Marc van Bree. The session has already generated a great deal of interest and they are allowing attendees to sign up through today or until all of the spots are filled. If you’re attending the conference please be in touch to say hello, talk shop, or […]

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Grand Rapids Ratifies Five Year Agreement, Here Are The Details You Need To Know

After an official ratification process, the Grand Rapids Symphony’s (GRS) tentative five season long collective bargaining agreement (CBA) is now a done deal. The GRS and musicians issued statements on 4/5/2016 announcing the new five-year deal, which be implemented retroactively for the current 2015/16 season. Among the numerous details, one in particular worth pointing out is the establishment of substitute musician parity. But before we jump into that item, let’s take a look at the overall highlights. Complement In order to establish a correct frame of reference, it is important to understand […]

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Crawling Into The Minds Of Millennials

In what often feels like an out of control, downhill tumble in the search for Millennial ticket buyers, the orchestra field routinely implements a variety of efforts to survey, analyze this demographic but sometimes, they show up right on your doorstep with everything you want to know. Case in point, Sarah Vansandt is a Millennial age producer, director, and editor who holds a bachelor of science degree in Communication with a concentration in Multimedia Journalism and Production from the University of North Florida and she decided to make a two-minute video about a night on the town […]

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How Satisfied Are You With Your CRM Provider?

There was a terrific Dilbert cartoon from 12/27/15 that does a great job at illustrating some of the strongest complaints I hear from arts managers about their interaction with customer relationship management (CRM) solutions and the providers who manage them. I posted the comic on the ArtsHacker Facebook page and solicited feedback on potential interest in one or more articles designed to help organizations avoid getting caught up in the sorts of predatory practices included in the cartoon. Responses have been positive so I thought I’d take a moment here and generate […]

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